Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, subscribe to our emails, or interact with our content online.

By using this site, you agree to the terms outlined below.

Information We Collect

We may collect the following types of information:

1. Personal Information
When you sign up for our newsletter, make a purchase, or contact us, we may collect:

  • Your name

  • Email address

  • Mailing address (if applicable)

  • Payment details (processed securely through third-party services)

2. Non-Personal Information
We also collect non-identifiable information such as:

  • Browser type, operating system, and device information

  • Pages visited and time spent on the site

  • Referring website or search engine

This data helps us understand how visitors use our site so we can improve your experience.

How We Use Your Information

Your information is used to:

  • Process and deliver orders or downloads

  • Respond to customer inquiries and provide support

  • Send newsletters, updates, or promotional materials (if you’ve opted in)

  • Improve our website, content, and services

  • Personalize your experience

We will never sell, rent, or share your personal information with unauthorized third parties.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device to help remember your preferences and track site usage.
You can disable cookies through your browser settings, but some site features may not function properly if you do.

Third-Party Services

We may use trusted third-party services (such as payment processors, analytics tools, or email providers) that assist in running our website. These providers have their own privacy policies governing how they handle your information.

Examples include:

  • Google Analytics

  • Printify, Etsy, or Shopify (for product sales)

  • Email newsletter services (such as Mailchimp or Substack)

Your Rights and Choices

You have the right to:

  • Access and request a copy of your personal data

  • Request corrections or deletion of your information

  • Unsubscribe from emails at any time using the “unsubscribe” link at the bottom of our messages

To make any of these requests, please contact us at hello@theemilyjoyproject.com.

Data Security

We take your privacy seriously and use appropriate security measures to protect your data. However, no online system is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not directed toward children under 15. We do not knowingly collect personal information from children. If we learn that we have inadvertently gathered such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Affiliate Disclosure: Some links on this site are affiliate links, which means I may earn a small commission if you make a purchase through them- at no extra cost to you. Your support helps keep this project going, and I’m truly grateful for it.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:
The Emily Joy Project
📧 hello@theemilyjoyproject.com
🌐 www.theemilyjoyproject.com

Privacy Policy

Returns & Refunds Policy

Most items are made-to-order (print on demand) just for you. Because of this, we only accept returns for items that are defective or damaged in transit.

Return Window

  • Requests must be submitted within 14 days of delivery.

Eligible Returns

  • Defective or damaged items only.

  • We’ll repair, replace, or refund at our discretion once the issue is verified.

Not Eligible

  • Wrong size, color, or change of mind

  • Normal wear and tear or damage from improper care

  • Any non-defective print-on-demand item

How to Start a Return

Email hello@theemilyjoyproject.com within 14 days of delivery with:

  1. Order number

  2. Full name & email used at checkout

  3. Item name/variant

  4. Description of the defect

  5. Clear photos/video showing the issue and the shipping box (if damaged in transit)

We’ll reply with next steps and, if approved, a prepaid label or instructions. Please do not send anything back without authorization.

Refunds/Exchanges

  • If approved, we’ll replace the item or refund to your original payment method.

  • Refunds typically post within 5–10 business days after processing.

  • Exchanges are limited to the same item (identical design) if available.

Shipping Costs

  • For approved defective/damaged claims, return shipping is covered by us.

  • Original shipping costs are non-refundable unless the error was ours.

Damaged or Lost in Transit

  • Report visible carrier damage within 48 hours of delivery with photos.

  • If a package is marked delivered but missing, contact us and your carrier; we’ll help investigate.

Address Errors

  • Orders shipped to an incorrect address provided at checkout aren’t eligible for refunds. Please double-check your details before placing an order.